Business Support Services

Providing a quality service to our customers is at the centre of everything we do, we make it personal by getting to know and understand your business and how it functions. Only then can we provide the level of quality and understanding of how best to support your business and its IT infrastructure.

We also understand that every business is different, which is why we have created a support solution portfolio that offers flexibility in being able to meet any requirement or budget. We are confident that no matter what your requirements may be, we have the most aligned support solution for you.

Service Elements:

  • - Systems monitoring
  • - Helpdesk support
  • - Onsite support
  • - Bundled security services
  • - System patching and updating
  • - Asset management
  • - Reporting and healthchecks
  • - Network security and assessments

Speak to a member of our sales team today and let us enlighten you on how we can provide a tailored support solution for your business that will improve the support experience that you currently receive.

On-site Support

    Our Proactive Onsite IT Support Contract is a fully managed support programme for organisations who require a fixed-price solution to their business IT systems.

    In addition to all the benefits of our Remote Support, you also get onsite support. This means is that if we are unable to resolve your issue remotely, then an engineer will be deployed onsite to resolve the problem.

    Another benefit of the full support offering is proactive monitoring and maintenance.

    All Onsite Support Contract clients benefit from periodic monitoring of IT systems, identifying potential issues before they are able to impact on the operational effectiveness of your business. This best practice approach results in less downtime and ultimately less impact your bottom-line!

    Key Benefits

    • - Unlimited onsite support
    • - Unlimited remote support
    • - Dedicated account manager
    • - Server and network monitoring
    • - No call out charges for support work
    • - A team of dedicated qualified engineers
    • - Maintenance of workstations, laptops and servers
    • - Budget control - fixed-pricing allow you to budget better
    • - Bespoke helpdesk logging system ensures requests are reliably resolved
    • - Increased reliability - proactive monitoring detects incidents usually before they can affect your business

    Servicedesk Support

    We understand that no two businesses are the same, which is why we've designed all of our IT support packages with all flexibility and simplicity in mind. Covering both office and home based staff, we understand the value in a truly flexible approach which allows users to scale up or down their IT Support requirements as & when they need.

    Not only do we monitor and review all of your systems, licenses and renewals dates but we also implement regular heath checks on your core infrastructure, to reduce the risk of potentially disastrous hardware failures.

    The end result being increased employee productivity and cost savings for your business.

    Our large and highly qualified team of support desk engineers are always available to respond to any IT support issues as they arise. For IT support issues that require a field engineer site visit, customers can benefit from strict SLA’s and Varciti on-site service for mission critical events.

    Should we not be able to fix the problem remotely, then we'll always commit to trying to find an alternative way for you to continue working until an engineer arrives - reducing downtime and keeping your business operational.

    We also offer a customer portal and knowledge base facility for every customer to use and interact with our team, and where you can track the status of your tickets, create tickets and access information on your network and information on Varciti.

    Our helpdesk is open from 8am until 6pm Monday to Friday and ready to help at any time.