Fast, Reliable & Proactive IT Support

Here at Varciti we specialise in IT Support. We provide IT support for several companies of different sizes; from small to large. Now we are starting to branch out and offer our support to small businesses, and home businesses too.

Our Proactive Onsite IT Support Contract is a fully managed support programme for organisations who require a fixed-price solution to their business IT systems.

In addition to all the benefits of our Remote Support, you also get onsite support. This means is that if we are unable to resolve your issue remotely, then an engineer will be deployed onsite to resolve the problem.

Support

Getting Support: Useful info

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FAQs

What are your response times or Service Level Agreement (SLA)?

All our SLAs are tailored to your business needs, but here is an example

  • Level 1: Critical (Emergency) – Immediate response for system outages or issues affecting business operations. Resolution within 1-2 hours.
  • Level 2: High Priority – Prompt response for non-critical issues impacting productivity. Resolution within 4 hours.
  • Level 3: Medium Priority – Support for general IT issues and troubleshooting. Resolution within 1 business day.
  • Level 4: Low Priority – Minor requests or non-urgent queries. Resolution within 3 business days.

This tiered approach ensures you receive the right level of attention based on the urgency of your needs.

Where are you located?

Varciti is proud to be based in Nottingham, a vibrant city at the heart of the UK known for its rich history, innovation, and thriving tech ecosystem. From our Nottingham headquarters, we are ideally positioned to deliver high-quality IT services and support both locally and globally.

While our physical presence is in Nottingham, our expertise extends far beyond, as we provide remote IT solutions to clients worldwide. Whether you're based in Europe, Asia, or the Americas, our team is equipped to offer efficient, responsive, and effective IT support, no matter where your business operates. We combine local insight with global reach, ensuring tailored solutions that drive success for businesses of all sizes.

 

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