SMEs Are Bouncing Back with Confidence and Tech Investment
In a time of economic unpredictability, UK small businesses are demonstrating resilience and adaptability. According to the latest American Express Business Barometer, 68% of SME leaders say they feel confident in their ability to weather challenges—a significant increase from previous years. This renewed optimism is closely tied to an increase in strategic investment, particularly in technology.
The report found that 23% of SMEs plan to invest in new tools and systems this year to increase efficiency and productivity. Even more compelling, 49% are either adopting or expanding their use of artificial intelligence to automate tasks, improve decision-making, and reduce overheads. These numbers are not just encouraging—they’re evidence of a major shift in how small businesses view technology.
This isn’t about keeping up anymore—it’s about getting ahead. SMEs are realizing that the traditional “wait and fix” approach to technology is no longer viable in a fast-moving digital economy. Instead, they are choosing partners and platforms that allow them to proactively manage IT infrastructure, streamline processes, and drive measurable outcomes.