Client:
BSP Capital
Location:
Nottingham
Date:
2024
BSP Capital, a leading Nottingham-based financial services provider, recognised the need for a more strategic and responsive approach to IT support. As their operations expanded, so too did the demand for reliable infrastructure, minimal downtime, and expert guidance. In 2024, they chose us as their trusted IT partner to deliver a fully managed support service tailored to their growing needs.
Prior to our engagement, BSP Capital relied on a reactive support model with no formal IT strategy in place. System reliability and response times were inconsistent, and there was no centralised IT leadership to guide technology investment or infrastructure planning. The business needed a partner who could provide not just support, but a vision.
We delivered a turnkey managed IT support solution that encompassed everything from day-to-day troubleshooting to long-term strategic oversight. Our engagement included:
1. 24/7 Monitoring & Proactive Maintenance
Implemented remote monitoring tools to keep track of system performance, server health, and network integrity. This allowed us to identify and resolve issues before they impacted users.
2. Responsive Helpdesk Support
Staff at BSP Capital now have direct access to our support team for rapid resolution of technical issues — whether it's email, networking, hardware, or software concerns.
3. Virtual Director of IT Service
We assigned a senior consultant to act as BSP Capital’s Virtual IT Director, providing high-level strategic input on infrastructure planning, cybersecurity, software procurement, and IT policy development.
4. Regular Reviews and Reporting
We hold scheduled review meetings to assess performance, discuss technology alignment with business goals, and propose enhancements to improve efficiency.
5. Security and Compliance Oversight
We introduced stronger cybersecurity protocols, ensured software licensing compliance, and helped with policy development to align with industry best practices.
"The level of service and strategic input we've received since bringing in our new IT partner has been a game-changer. Not only are issues resolved quickly, but we're now using technology to drive our business forward."
Reduced Downtime – Continuous monitoring and proactive support have significantly reduced system outages and user disruption.
Increased Productivity – Staff can now focus on their core roles, with fewer IT interruptions and quicker problem resolution.
Innovation – With strategic IT leadership, BSP Capital has begun modernising its infrastructure, adopting new technologies that improve client service and internal processes.
Peace of Mind – With a trusted partner overseeing all aspects of IT, leadership can focus on growing the business rather than managing technical concerns.
Future-Ready IT – Our scalable support model grows with the business, ensuring BSP Capital is always prepared for what’s next.