Support Options
Better support, better productivity

Servicedesk Support

    We understand that no two businesses are the same, which is why we've designed all of our IT support packages with all flexibility and simplicity in mind. Covering both office and home based staff, we understand the value in a truly flexible approach which allows users to scale up or down their IT Support requirements as & when they need.

    Not only do we monitor and review all of your systems, licenses and renewals dates but we also implement regular heath checks on your core infrastructure, to reduce the risk of potentially disastrous hardware failures.

    The end result being increased employee productivity and cost savings for your business.

    Our large and highly qualified team of support desk engineers are always available to respond to any IT support issues as they arise. For IT support issues that require a field engineer site visit, customers can benefit from strict SLA’s and Varciti on-site service for mission critical events.

    Should we not be able to fix the problem remotely, then we'll always commit to trying to find an alternative way for you to continue working until an engineer arrives - reducing downtime and keeping your business operational.

    We also offer a customer portal and knowledge base facility for every customer to use and interact with our team, and where you can track the status of your tickets, create tickets and access information on your network and information on Varciti.

    Our helpdesk is open from 8am until 6pm Monday to Friday and ready to help at any time.